Interactions

Jul 14, 2026 01:39pm

By Jody Seivert

Under Build Habits, selling & Interactions

4 min read

Before You Greet the Customer, Do This First

Recently, we discussed being UP when you are next up in rotation. UP. Interested. Excited. Enthusiastic. Ready to give the next customer the BEST experience.

Now that the door has opened and the customer is here, take a breath. Take a look. Get a sense of them before you greet them.

Do they appear happy to be here? Do they appear apprehensive or unsure? Are they looking around, or are they focused on something in particular? Are they alone, or with someone? Are they walking quickly, slowly, co…

Jul 14, 2026 01:39pm

By Jody Seivert

Under Build Habits, selling & Interactions

4 min read

Nov 20, 2025 09:48am

By Jody Seivert

Under Sales Managers, Interactions, Opportunities, Closing, gratitude, sales strategy, Sales, beseries & gratitude

4 min read

Reflections from November’s BE Series: Use Gratitude to Drive More Sales—Here’s How

Every month, I look forward to gathering for the Sales BE Series. These sessions always ground me, and our November conversation on gratitude did exactly that. What began as a seasonal topic quickly opened into a deeper discussion about presence, appreciation, team culture, and the small habits that shape our daily work.

I started by admitting that my own gratitude practice had slipped this year. I wasn’t as present or patient as usual, and I could feel it. At a friend’s suggestion, I picked up…

Nov 20, 2025 09:48am

By Jody Seivert

Under Sales Managers, Interactions, Opportunities, Closing, gratitude, sales strategy, Sales, beseries & gratitude

4 min read

Dec 27, 2023 05:00am

By Jody Seivert

Under #JodySays, Action plan, Coaching, Sales Coaches, Sales Managers, Achieve, Interactions, Opportunities, Commitment, Excellence, Results, #closeratio, solutions, Systems, Goals, strategy, success, BADAS, consistency, Reflection & Intention

1 min read

Actions for achieving your goals

Completing ACTIONS is the only way to produce results. Period.

Your actions need to align with your strategy and your goal. Similar to your goals and strategies, you want your actions to be specific, clear, measurable. When writing actions, begin with a verb. For example:” ASK the BADAS Questions with 90% of your opportunities.”

Consider quantity (how many) and quality (when and how well) as you write these actions. You want to calendar them to DO at the time of day that will allow you to …

Dec 27, 2023 05:00am

By Jody Seivert

Under #JodySays, Action plan, Coaching, Sales Coaches, Sales Managers, Achieve, Interactions, Opportunities, Commitment, Excellence, Results, #closeratio, solutions, Systems, Goals, strategy, success, BADAS, consistency, Reflection & Intention

1 min read

Dec 20, 2023 05:00am

By Jody Seivert

Under #JodySays, Action plan, Coaching, Sales Coaches, Sales Managers, Achieve, Interactions, Opportunities, Commitment, Excellence, Results, #closeratio, solutions, Systems, Goals, strategy, success, BADAS, consistency, Reflection & Intention

2 min read

HOW do I reach my goals?

Now that your goals are written, we move to creating a strategy for achievement.

This is kind of fun because you can focus on HOW you will achieve this. During your evaluation and assessment of the year, you might have noticed that you like doing some strategies more than others, or you were better at some than others, or some strategies were more effective than others. You may have found that the market or buying habits of your customers/clients has changed and you need to adjust your appro…

Dec 20, 2023 05:00am

By Jody Seivert

Under #JodySays, Action plan, Coaching, Sales Coaches, Sales Managers, Achieve, Interactions, Opportunities, Commitment, Excellence, Results, #closeratio, solutions, Systems, Goals, strategy, success, BADAS, consistency, Reflection & Intention

2 min read

Dec 13, 2023 05:00am

By Jody Seivert

Under #JodySays, Action plan, Coaching, Sales Coaches, Sales Managers, Achieve, Interactions, Opportunities, Commitment, Excellence, Results, #closeratio, solutions, Systems, Goals, strategy, success, BADAS, consistency, Reflection & Intention

1 min read

What exactly are goals?

Consider WHAT you WANT to create and achieve next year. What matters to you so much that you are going to “make it happen,” as my father used to say by setting a strategy. Those are your goals.

Goals should always be written as RESULTS. Articulation is important. I like the S-M-A-R-T process because it’s clear and simple.

Specific Clear, not ambiguous or vague.

Measurable It can be counted. Numbers or percentages…

Dec 13, 2023 05:00am

By Jody Seivert

Under #JodySays, Action plan, Coaching, Sales Coaches, Sales Managers, Achieve, Interactions, Opportunities, Commitment, Excellence, Results, #closeratio, solutions, Systems, Goals, strategy, success, BADAS, consistency, Reflection & Intention

1 min read

Sep 20, 2023 12:00pm

By Jody Seivert

Under #SellItOrScheduleIt, Sales Coaches, Sales Managers, Achieve, Interactions, Retail, sales, showroom, success, leaders & team

1 min read

DISC – Steadiness Style

I use DISC as a core competence for sales professionals. Last week I focused on the Influencer style. This week I'm focusing on the Steady style.

Steadies are accommodating and conforming and find the opinions of others important in their decision making. They smile when you look at them, have gentle expressions, and will not usually initiate conversations. Comfort matters to them – both physical and emotional - as evidenced by their casual dress and their use of words like “feeling, understa…

Sep 20, 2023 12:00pm

By Jody Seivert

Under #SellItOrScheduleIt, Sales Coaches, Sales Managers, Achieve, Interactions, Retail, sales, showroom, success, leaders & team

1 min read

Sep 6, 2023 12:00pm

By Jody Seivert

Under Sales Coaches, Sales Managers, selling, Interactions, Excellence, Results, Retail, sales & leaders

2 min read

DISC – Dominant Style

If we have worked together in the past, then you know that I consider the behavioral preference model DISC as a core competence for sales professionals in every sales role: seller, sales support, manager, leader.

This month we are going to focus on the four DISC styles in their most classic embodiment: To identify them by audio visual clues and to adapt to them so that you can create the experience THEY want… and to practice EMOTIONAL OBJECTIVITY and BEHAVIORAL FLEXIBILITY in the process.

Do…

Sep 6, 2023 12:00pm

By Jody Seivert

Under Sales Coaches, Sales Managers, selling, Interactions, Excellence, Results, Retail, sales & leaders

2 min read

Jun 3, 2023 10:00am

By Jody Seivert

Under #JodySays, #SellItOrScheduleIt, Action plan, Build Habits, selling, Interactions, Opportunities, Results, sales & Closing

2 min read

Tuition or Commission?

It’s that simple…

Either you write it up now and get commission…or you make an appointment to sell it later.

Those are commission producing actions and results.

OR you DON’T get the sale or the appointment…and you LEARN something from it.

You learn something about yourself. You learn what you could have done or done differently.

For that outcome you need to want to get something from this interaction with…

Jun 3, 2023 10:00am

By Jody Seivert

Under #JodySays, #SellItOrScheduleIt, Action plan, Build Habits, selling, Interactions, Opportunities, Results, sales & Closing

2 min read

May 23, 2023 12:00pm

By Jody Seivert

Under #JodySays, #SellItOrScheduleIt, Action plan, Build Habits, Interactions, Opportunities, Results, Retail, sales, #closeratio, Closing, strategy, Discovery Questions, Consultative Selling & Conversation

2 min read

The Final PR Word

P R

For Sales Professionals, everywhere…..

This is the last of four blogs in the series on PR words. How did the last blog about the buyer’s PRocess impact what you know about where your client/customer is in their decision making…and what you are able to complete and achieve with them today? Our final P R word is….

PRoduct(s)

Based on what we have learned about their problem, what matters most to them, and where they are in their process, what are the best product solutions for them?
H…

May 23, 2023 12:00pm

By Jody Seivert

Under #JodySays, #SellItOrScheduleIt, Action plan, Build Habits, Interactions, Opportunities, Results, Retail, sales, #closeratio, Closing, strategy, Discovery Questions, Consultative Selling & Conversation

2 min read

May 1, 2023 01:20pm

By Jody Seivert

Under Build Habits, Qualifying Questions, selling, Interactions, Opportunities, Retail, sales & communication

1 min read

The 4 PR Words

Nope, it’s not about public relations. This is the first in a series of four words beginning with P R that are critical to ask and to know.

P and R are the first two letters of FOUR words that impact the sales interaction and the outcome. These are questions we should be asking them and ourselves about what is in the mind of the customer/client and what is driving their decision-making. Let’s look….

PRoblem

What is behind this purchase and decision?
What is the ‘current reality’ that th…

May 1, 2023 01:20pm

By Jody Seivert

Under Build Habits, Qualifying Questions, selling, Interactions, Opportunities, Retail, sales & communication

1 min read

Blog

Interactions

Before You Greet the Customer, Do This First

Reflections from November’s BE Series: Use Gratitude to Drive More Sales—Here’s How

Actions for achieving your goals

HOW do I reach my goals?

What exactly are goals?

DISC – Steadiness Style

DISC – Dominant Style

Tuition or Commission?

The Final PR Word

The 4 PR Words

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